Privacy policy

Last updated: November 7, 2026

Air Venturi Ltd ("Air Venturi," "us", "we", or "our") operates the www.airventuri.com website, our customer support channels (phone, email and chat) and related services (together, the "Services"). Air Venturi Ltd is the business (or "controller") responsible for your personal information. Our address is 5135 Naiman Parkway, Cleveland, Ohio 44139, USA. Our online store is hosted by Shopify, which collects and processes personal information when you visit or make a purchase, including to provide Enhanced Services based on your interactions with our store, with other merchants, and with Shopify, as described in Section 7 and the providers section.

This Privacy Policy explains what personal information we collect, where we get it, why we use it, who we disclose it to, how long we keep it, and the choices and rights you have. It also serves as our Notice at Collection for California residents, to the extent California law applies.

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Business transfers. If Air Venturi Ltd is involved in a merger, acquisition, financing, reorganization, bankruptcy or sale of all or part of its business or assets, personal information may be disclosed and transferred as part of that transaction. Any successor must use it consistently with this Privacy Policy, and we will give you any notice the law requires before it becomes subject to a materially different policy.

Key Terms

Personal information means information that identifies, relates to or could reasonably be linked with you, your household or your device ("personal data" under state privacy laws). It does not include de-identified or aggregated information, which we keep in that form and do not try to re-identify, except as the law permits.

Sell, share and targeted advertising have the meanings given in state law. "Sharing" under California law means making personal information available to a third party for ads based on your activity across other businesses' websites (cross-context behavioral advertising), whether or not money changes hands.

Service providers (also called "processors" or "contractors") are vendors that process personal information on our behalf under contracts that restrict how they use it.

1. Personal Information We Collect

We collect the categories of personal information below. We have collected each of these categories in the past 12 months.

  • Identifiers and contact information: name, postal, shipping and billing addresses, email address, phone number, account username and password, customer and order numbers, IP address, and cookie and device identifiers.
  • Customer records and payment information: billing details and payment method. Our payment processors collect and store payment card details; we do not store full card numbers.
  • Commercial information: products viewed, added to cart, purchased, returned or exchanged; order and shipping history; and review invitations and published reviews.
  • Communications and support records: emails, chat messages and transcripts (including chats with an automated assistant), call notes and call recordings, product reviews, and other content you submit. We manage support emails and call records in our help desk system.
  • Internet and device activity: browser and device type, operating system, pages and products viewed, search terms, referring and exit pages, links clicked, time on page, and similar usage data collected through our store platform and web analytics.
  • Approximate location: city, state, ZIP code or region inferred from your IP address or from the addresses you give us. We do not collect precise geolocation from your device.
  • Inferences: product interests and similar preferences derived from your purchases and how you use the site.

We do not collect government identification documents, age-verification documents or dealer-license documents. You must be 18 or older to create an account or place an order.

Sources. We collect personal information (1) directly from you; (2) automatically from your browser or device through cookies, pixels, tags and similar technologies; and (3) from service providers that help us run the Services (for example, payment processors, shipping carriers, fraud prevention, our review platform and our email tools). We do not receive personal information about you from affiliated companies for their marketing or ours. The providers section names the main vendors.

2. Cookies and Similar Technologies

We and our service providers use cookies (small data files stored on your device), pixels, tags and similar technologies on our Services. They collect information about your activity on our Services. The types include:

  • Strictly necessary: session cookies, shopping cart and checkout functions, account login, and security and fraud protection.
  • Preferences: cookies that remember your settings.
  • Analytics: web analytics that help us understand how visitors use the site (see the providers section).
  • Marketing: technologies that support our own email marketing and measure how our store is used, subject to any cookie choices available on our site.

Our e-commerce platform includes a built-in cookie banner and related preference tools. If a cookie banner or cookie-preference control appears when you visit, you can use it to manage non-essential cookies.

Chat. Our site includes a chat tool that can access your order and account information to help answer questions. Chat messages are recorded and stored by us and our chat provider. Section 4 describes how we use it, and the providers section names the vendor.

Phone calls. Calls with our team may be recorded and stored with our help desk provider for quality, training and record-keeping. We tell you about the recording at the start of the call, before recording begins.

Other choices. You can set your browser to refuse cookies or to indicate when a cookie is being sent; if you do not accept cookies, some parts of our Services may not work. You can also opt out of interest-based ads from participating companies at https://optout.aboutads.info/ and https://optout.networkadvertising.org/.

3. How We Use Personal Information

We use personal information for the following business and commercial purposes:

  • To provide and maintain our Services, and to process, ship and support your orders, including payments, returns and exchanges
  • To confirm that you are 18 or older to create an account or place an order, and to comply with law
  • To create and manage your account
  • To notify you about changes to our Services, your orders and your account
  • To provide customer support through email, phone and chat, some of which is automated or assisted by artificial intelligence (see Section 4)
  • To analyze and improve our Services
  • To detect, prevent and address technical issues, security incidents, fraud and misuse, including screening orders for payment fraud using order and payment details and the IP address and device information used to place the order
  • To send you marketing emails about goods and services we offer, if you subscribe or the law allows, subject to your choices (see Section 8)
  • To invite you to review a purchase and to display reviews you choose to submit
  • To comply with law, respond to legal process, enforce our terms, and protect our rights and the safety of others

4. Artificial Intelligence and Automated Processing

We use a chat tool on our website to help answer questions. That tool can access your order and account information. Some replies may be generated automatically. Chat messages are stored and used to respond to you and keep records.

We do not use automated processing to make decisions that produce legal or similarly significant effects about you; no automated system cancels orders or closes accounts without review by our team. If this changes, we will update this policy and give any notices the law requires.

5. How Long We Keep Personal Information

We retain personal information only as long as is reasonably necessary for the purposes described in this Privacy Policy, or as needed to comply with our legal obligations (for example, tax, accounting and product-recall records), resolve disputes, and enforce our agreements. We use the following periods:

  • Account data: while your account is open and for 3 years after your last activity, or until you ask us to delete it, after which we delete or de-identify it (order records are kept as described next).
  • Order, payment and tax records: 7 years after the transaction, for tax, accounting, warranty and product-recall purposes.
  • Support tickets: 3 years after the ticket closes. Chat transcripts: 3 years after the chat closes. Call recordings (stored in our help desk system): 12 months, unless needed longer for a dispute or legal hold.
  • Marketing preferences and opt-outs: for as long as needed to honor your choices. We keep suppression records even after you unsubscribe or ask us to delete your data.
  • Website activity and analytics data: 14 months in our web analytics tool.
  • Inferences and marketing profiles: 24 months after your last engagement with our emails or site.

6. Where We Process Information

Our Services are intended for customers in the United States, and we ship only within the United States. We and many of our service providers store and process your personal information in the United States, where privacy laws may differ from those in other countries. Our e-commerce platform's store settings list the United States as the data storage hosting location for the store; that does not mean every service we use stores information only in the United States. Information you submit to the Services may also be shared with Shopify and other third parties that may be located in countries other than where you live, in order to provide services to you, including services that use information from your interactions with our store, with other merchants, and with Shopify. If you visit our site from outside the United States, your information may still be processed in the United States and may be accessible to U.S. courts, law enforcement and national security authorities.

7. How We Disclose Personal Information

We disclose personal information to the following categories of recipients:

  • Service providers that run parts of our business for us, such as hosting and checkout functions of our e-commerce platform, help desk and call recording, payment processing, shipping, fraud screening of orders, web analytics, product reviews and review-invitation email, and professional advisors (the providers section names the main ones). Except as described next for certain Shopify Enhanced Services, their contracts require them to use personal information only to perform services for us and to protect it. We disclose the categories in Section 1 to them as needed for the services they perform.
  • Shopify, for Enhanced Services. Our store is hosted by Shopify. Shopify Network Intelligence is enabled, so Shopify also uses personal information from your interactions with our store together with information from other merchants and from Shopify to power Enhanced Services (improved products and personalization, improved store performance, and better ad targeting). For those Enhanced Services, Shopify is not acting solely as our service provider; Shopify decides how it uses that information. See Sale, Sharing and Targeted Advertising and the providers section.
  • Payment partners, which process payments under their own privacy policies (see the providers section).
  • Shipping carriers that need your name, address and order details to deliver your order.
  • Companies under common ownership that use shared operational systems with us, including a shared database of orders and customer records. Those companies do not use your information to market to you, by email, mail, catalog or otherwise.
  • Others with your direction or consent, such as when you post a public product review.
  • Legal, safety and business-transfer recipients, as described below and in the introduction.

We may disclose personal information when required by law or in response to valid requests by public authorities (for example, a court or a government agency), or when we believe in good faith it is necessary to comply with a legal obligation, protect the rights, property or safety of our business, our users or the public, prevent or investigate possible wrongdoing in connection with the Services, or protect against legal liability.

Sale, Sharing and Targeted Advertising

We do not sell personal information, and we have never sold it, including in the past 12 months.

Shopify Network Intelligence is enabled on this store. When it is enabled, Shopify uses personal information from your interactions with our store together with information from your interactions with other merchants and with Shopify to power Enhanced Services, including improved products and personalization, improved store performance, and better ad targeting. Some of those Enhanced Services, such as advertising based on your activity with other merchants and with Shopify, may constitute "sharing" for cross-context behavioral advertising or "targeted advertising" under privacy laws in certain U.S. states. The personal information that may be used in this way includes identifiers and device information, commercial information (such as products viewed, added to cart, or purchased), internet and device activity, approximate location derived from your IP address, and related inferences. Shop marketing campaigns and Shop remarketing emails and push notifications are also active, as described in the providers section.

You can opt out of this sharing and targeted advertising on our Your Privacy Choices page, which our store's automated settings show as active in California, Colorado, and 13 other U.S. states. You may also contact us (Section 16). You can make certain requests directly to Shopify about how it uses your information, including for Enhanced Services, through Shopify's privacy portal. Shopify's Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers.

Our web analytics tool is described in the providers section.

We do not sell or share sensitive personal information. We do not knowingly sell or share the personal information of anyone under 18, or use it for targeted advertising.

8. Marketing Communications

Email. If you create an account, make a purchase or subscribe, we may send you marketing emails through our store's built-in email tools, which record your consent and opt-outs. We email only subscribers to this brand; we do not send marketing emails to people who subscribed only with an affiliated company, and affiliated companies do not send marketing emails to our subscribers. Every marketing email includes an unsubscribe link. You will still receive transactional messages, such as order confirmations and shipping updates.

We do not send marketing text messages.

Phone. We may call you about your orders or support requests (Section 2 explains call recording).

9. Security of Personal Information

We use reasonable administrative, technical and physical safeguards designed to protect personal information, such as encryption in transit, access controls and vendor security reviews. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you and regulators as the law requires.

10. Your Privacy Choices and "Do Not Track"

If our site shows a cookie banner or a cookie-preference control, you can use it to manage non-essential cookies. You can unsubscribe from marketing emails using the link in any marketing email, or by contacting us (Section 16).

Depending on where you live, you may also have the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising, and of targeted advertising. Our Your Privacy Choices page is the store's data-sharing opt-out page. It is active in California, Colorado, and 13 other U.S. states. You may also contact us (Section 16), and you may use Shopify's privacy portal for requests directed to Shopify. We do not sell personal information.

Our e-commerce platform is designed to treat a Global Privacy Control (GPC) browser signal as a request to opt out of sale, sharing, or targeted advertising for visitors in the states where the data-sharing opt-out page applies. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. We do not respond to other Do Not Track ("DNT") browser signals, because there is no common industry standard for them.

11. Your Privacy Rights

Depending on where you live, the law may give you some or all of the rights below. These rights are not unlimited, and they may not apply in every case. We will respond as the law that applies to you requires. This policy does not try to list every state's law, and it does not promise rights that apply only in some places to people everywhere.

Whenever possible, you can update your personal information in your account settings. If you cannot change it there, contact us.

You may have the right to:

  • Know and access the personal information we have collected about you, and receive a copy of it
  • Correct inaccurate personal information
  • Delete personal information we have collected from or about you, subject to legal exceptions (for example, we keep order and tax records for 7 years, records needed to prevent fraud, and the suppression records that keep you opted out)
  • Obtain a copy of your personal information in a commonly used electronic format so you can move it to another business (data portability)
  • Opt out of the sale or sharing of your personal information for cross-context behavioral advertising, and of targeted advertising, if those activities apply
  • Not be discriminated against for exercising your rights

How to submit a request. Our team handles privacy requests. Contact us using the details in Section 16. To opt out of sharing or targeted advertising, you can use our Your Privacy Choices page in the states where it is active, contact us, or use Shopify's privacy portal for requests directed to Shopify. You do not need an account to use the Your Privacy Choices page.

Verification. For requests to know, access, correct or delete, we may ask you to verify your identity by matching information you give us with our records, or by signing in to your account. We use that information only for verification.

If the law that applies to you allows you to use an authorized agent or to appeal our decision, you may do so by contacting us and explaining the request.

California "Shine the Light". We do not share personal information with third parties for their own direct marketing. California residents may ask about this once a year using the contact details in Section 16.

Nevada. We do not sell covered information as Nevada law defines it. Nevada residents may still send us an opt-out request by contacting us as described above.

12. Service Providers and Marketing Partners

This section names the main service providers and partners we use. Section 7 describes the categories of recipients.

E-commerce platform. Shopify hosts our online store, checkout, customer accounts, built-in marketing email tools, and customer-privacy tools (including the data-sharing opt-out page). Shopify processes customer and order information to provide those store services. Shopify Network Intelligence is enabled for this store. When it is enabled, Shopify uses customer data from this store together with customer data from other merchants, and information from interactions with Shopify, to power Enhanced Services. Those services include improved products and personalization for the store and customers, improved store performance, and better ad targeting. For those Enhanced Services, Shopify is not acting solely as our service provider; Shopify decides how it uses that information (Shopify describes itself as a controller or "business" for Enhanced Services). Some of those uses, such as advertising based on activity with other merchants and with Shopify, may be "sharing" or "targeted advertising" under certain U.S. state privacy laws. Shopify's Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers. Shopify's overall privacy policy: https://www.shopify.com/legal/privacy. Customers can make certain requests directly to Shopify at https://privacy.shopify.com.

Shop marketing. Shop marketing campaigns and Shop remarketing emails and push notifications are active. Through those features, Shop may recognize eligible Shop users who visit our store, including some users who are not otherwise known to us, and send them email or push reminders about products they browsed or carts they left on our storefront. Our store may also be featured in Shop marketing campaigns. These features are part of Shopify's Shop channel and relate to the Enhanced Services described above.

Email. We send marketing and transactional emails through Shopify's built-in marketing tools, not through a separate email platform.

Customer support. Zendesk is our help desk. It stores support emails and call recordings.

Chat and AI support. Capacity provides the chat tool on our site. It can access order and account information to help answer questions.

Analytics. We use Google Analytics 4 to monitor and analyze use of our Services. We do not link this Google Analytics property to Google Ads, and we do not use Google Signals. Google's privacy policy: https://policies.google.com/privacy. You can also install the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).

Product reviews. Judge.me provides our product-review tools. After a purchase, Judge.me automatically emails a review invitation, so it receives the customer and order information needed to send that invitation and to publish a review you submit. Judge.me's privacy policy: https://judge.me/privacy.

Fraud and security. Signifyd reviews orders for fraud using order details, payment information and the IP address and device information from which the order was placed, and acts as our service provider. Signifyd may decide whether to give chargeback-guarantee coverage; it does not decline or cancel orders, and our team decides whether to fulfill. Privacy notice: https://www.signifyd.com/privacy/.

Payments. Authorize.net, PayPal, Google Pay and Apple Pay process payments under their own privacy policies:

Our Services may contain links to other sites that are not operated by us. We have no control over, and assume no responsibility for, their content or privacy practices, so please review the privacy policy of every site you visit.

14. Children's and Teens' Privacy

Our Services are not directed to children under 13, and they are intended for adults. You must be 18 or older to create an account or to place an order, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will delete it. We do not knowingly sell or share the personal information of anyone under 18, use it for targeted advertising, or profile them.

Consumer Health Data

We do not collect "consumer health data" as defined in the Washington My Health My Data Act, Nevada's consumer health data law or similar laws, and we do not infer health conditions from purchases.

Accessibility

This Privacy Policy is available in an accessible format. If you need it in another format, contact us using the details in Section 16.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, and we review it at least once every 12 months. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If we make material changes, we will let you know via email and/or a prominent notice on our Services before the change becomes effective, and we will ask for your consent where the law requires it.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or want to exercise your rights, please contact us:

  • Phone: 216-220-1180
  • Email: [email protected] (the address listed on our Contact page)
  • Mail: Air Venturi, Attn: Privacy, 5135 Naiman Parkway, Cleveland, OH 44139